Mediators help families settle care disputes

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Erin Peterson

In 2007, John and Ginger Price knew that it was time to move John’s mother, Mayna, from an assisted-living facility in South Carolina to a nursing home near their home in Seven Hills, Ohio. John’s sister, who lived in South Carolina, could no longer shoulder the increasing caregiving responsibilities.

But Mayna was having none of it.

“She didn’t want to move,” said Ginger, 65. “If anything, she wanted us to move down to South Carolina.”

As tensions escalated, the Prices realized they might need outside help. They called John Bertschler, an elder mediator and co-owner of Northcoast Conflict Solutions ( The four family members met with Bertschler in his Cleveland office to discuss possible solutions to the impasse.

Just 90 minutes after the meeting began, Mayna decided that she was ready to make the move to Ohio.

“Dr. Bertschler was able to approach the issue in a way that helped her understand that the move would be good for her,” Ginger said.

As society ages, it’s become increasingly common for adult children to provide assistance to their elderly parents. But making sure that everyone, including the parent, agrees on a care plan can often be a challenge.

A new type of go-between, known as an elder mediator, can guide squabbling siblings and elderly parents to solutions before conflicts tear a family apart.

Issues include money and caregivers

A decision to see a mediator is usually prompted by disputes over at least one of three issues, said Carolyn Rosenblatt, an elder mediator ( in San Rafael, Calif.

“The trigger points tend to be how an elder’s money will be spent, who will take care of the elder, and whether the person who wants to do the caregiving is competent to do it,” she said.

According to Patti Bertschler, who co-owns Northcoast Conflict Solutions with her husband, one common scenario is when “an out-of-town sibling will swoop into town, upset with the level of care that the primary caregiver is providing, with little recognition of how backbreaking it can be to take care of Mom or Dad,” she said. Or Dad could be near death, and the kids can’t agree on whether he should be kept alive by artificial means.

How to find a family referee

You’ll need to do research to find a good elder mediator. There’s no national credentialing agency, but you can find lists of mediators at sites such as Eldercare Mediators (, ( and
the National Care Planning Council (

Once you have a short list of mediators in your area, ask about their credentials and their work with older adults.

“I would provide a one- or two-sentence description of what your dispute is about,” said Rosenblatt. “If the mediator says ‘Yes, I handle cases like that regularly,’ that should give you confidence.”

Mediators typically charge by the hour. Hourly costs range from $100 to more than $300, depending on your location. While minor disagreements may be wrapped up in less than two hours, some complicated cases can drag on for weeks.

Ideally, all of the involved parties will agree to meet in person at the mediator’s office. Large groups could appoint two or three family members to represent the group.

Mediators will guide the conversation to get input. And while mediators can share ideas that have worked for other families if there is a deadlock, said Patti Bertschler, “the parties themselves make the decision.”

Elder mediators can help family members hammer out a process for solving problems, said Debbie Reinberg, a partner at ELDEResolutions (, in Denver.

For example, once the family decides Mom will move, she said, “an elder mediator will help the family determine what kind of place she needs to move to, who’s going to do the research on those places, and how that information will be communicated so that decisions can be made.”

© 2011, Kiplinger. All Rights Reserved. Distributed by Tribune Media Services, Inc.