Stay safe when making cashless payments

Photo by SumUp | Unsplash.com

By Lawrence Sprung, CFP®
Posted on November 10, 2025

We manage more of our financial lives through screens than ever before. We tap phones to pay for purchases and use apps instead of cash.

Digital payments are fast, convenient and arguably safer than carrying wads of cash, but with this speed and convenience comes an element of risk.

What happens when systems go down? Or, worse yet, what happens when someone breaks into the system?

Scams, hacks and system failures continue to rise, but implementing a few smart habits can easily help you enjoy the convenience of digital payments with greater safety.

Digital payments are rising, but so is fraud

Whether you use Apple Pay at the grocery store or send money through an app like Venmo, PayPal or Zelle to cover your share of dinner with friends, you’re part of a massive shift. In 2024, more than 4.3 billion people used “digital wallets” worldwide. That number is expected to hit 5.8 billion by 2029.

Most Americans now use some form of digital payment. According to McKinsey’s 2024 Consumer Payments Survey, 92% of U.S. adults used digital payments last year, including mobile wallets, apps and contactless cards. That number keeps growing.

Unfortunately, fraud is growing, too. In 2024, the Federal Trade Commission reported a record $12.5 billion in consumer losses to fraud, an increase of 25% over the previous year.

Investment scams alone accounted for $5.7 billion. Identity theft, phishing and scams involving money transfer apps are becoming more frequent and more sophisticated.

Unlike a credit card, where you can dispute charges, money sent through a digital payment app is often gone for good unless the recipient returns the funds or the platform intervenes.

If you accidentally send money to the wrong person or a scammer, there’s no easy way to get it back without initiating a time-consuming fraud investigation that may or may not be successful.

Eight ways to stay safe with digital payments

These simple habits can help you enjoy the convenience of digital payments while lowering the threat of fraud:

Check before you send money. Whether you’re paying someone for work or sending money to a friend, take an extra moment to verify their name, email address or phone number.

One wrong letter or number can send your money to a stranger, and in most cases, you won’t be able to reverse the payment.

Turn on transaction alerts. Most banks and payment apps let you receive real-time notifications when money leaves your account. These alerts can help you spot fraud quickly, which is key to minimizing damage.

Use a strong lock on your phone. If your phone is lost or stolen, a fingerprint, Face ID or PIN can prevent someone from accessing your payment apps. You can also enable “remote wipe” features on Apple and Android devices, which let you erase your phone if it’s stolen.

Keep a little cash on hand. Digital payments don’t always work, especially during power outages or service disruptions. A small amount of cash in your wallet can help in an emergency.

Don’t click on suspicious links. Scammers can send fake texts or emails pretending to be your bank or payment provider. If you get a message asking you to “verify” a transaction or reset your password, don’t click on anything, and don’t call the number they provide. Instead, call your bank directly or go directly to its app or official website.

Report fraud fast. If you notice a suspicious charge or lose your device (or if something simply feels “off”), contact your bank or provider right away. Most services have time limits for resolving fraud or recovering lost funds, and your own liability typically increases the longer you wait to report it.

Use two-factor authentication. This extra layer of security, usually a text message or authentication code, can prevent someone from logging into your accounts even if they have your password.

Update your devices. Software updates aren’t just about new features — they often fix security vulnerabilities. Keep your phone and apps up to date to stay protected against the latest threats.

Stay in control

Technology moves quickly, and digital payments are only going to become more common. That’s not necessarily a bad thing.

By building a few good habits now, you can stay a step ahead of fraudsters and keep your money where it belongs. Digital convenience is here to stay. Just make sure your guardrails are, too.

This article was written by and presents the views of our contributing adviser, not the Kiplinger editorial staff. You can check adviser records with the SEC or with FINRA.